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The physical gallery is temporarily closed due to Covid-19 safety concerns, however we are available by appointment and local pickup or delivery. Click to visit our 'Events & Exhibitions' page for more information. ~ All our best, Sandy & Duy The physical gallery is temporarily closed due to Covid-19 safety concerns, however we are available by appointment and local pickup or delivery. Click to visit our 'Events & Exhibitions' page for more information. ~ All our best, Sandy & Duy

Shipping Policy

Lark & Key offers artwork, ceramics, jewelry and paper goods from independent artists. All of our items are made with love, packed with care and insured for their full retail value upon shipping.

Local Pickup - (to remove shipping charges)
Enter discount code LOCAL to remove shipping charges. Your order will be ready for pickup during regular gallery hours or by appointment. If an order has not been picked up within 30 days we reserve the right to refund and restock your purchase - unless other arrangements have been made.

No Signature Versus Signature Required
- Orders of $99 or less will not require signature upon delivery.
- Orders of $100+ will require signature upon delivery. 
- Tracking information is sent upon shipping. 

*If you prefer to change the signature status and/or have a shipping carrier preference (USPS, FedEx or UPS) for your package please leave information in the 'Special Instructions' section at checkout. By forfeiting a signature, you accept liability for stolen packages, and in some cases damaged goods. Contact info@larkandkey.com for more information about shipping options.

Order Processing and Shipping
Most orders are generally shipped within one week unless other arrangements are made. If you have a request for expedited or delayed shipping enter the information in the 'Special Instructions' section at checkout.

Shipping Address and Phone Number
Please be sure to fill out your shipping address accurately and entirely. Your phone number is required at checkout in case we need to get in contact about a shipment. We will generally send an email first, but find it beneficial to have your phone number on file in case we need to get in touch with you right away and/or you do not respond to email correspondence. 

Unclaimed / Returned Packages
If a package is returned to Lark & Key due to an unclaimed delivery notice (when a signature is required) OR incorrect shipping address provided by a customer, the customer will be responsible for the cost of re-delivery. Lark & Key is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

International Shipping
Although our website is not currently set up to accept international orders, we are happy to provide a shipping quote. Please email info@larkandkey.com with your requested item(s) along with your shipping address. We will follow up with a shipping quote information and specifications.

Damaged Item?
Unfortunately, the best packed shipment can suffer shipping hazards. Please check all packages immediately and contact us within five business days of receipt if there is a problem. Send an email detailing the damage along with photos of the damaged item(s) and packaging and we will file a claim. Hold on to all products and packaging materials until the claim is processed - the shipper may need to review them. We will replace or exchange your item if possible, give store credit or, in the case of one-of-a-kind items, we may provide a refund. If you do not provide sufficient damage information and images, or hold onto the packaging materials we will not be able to process a claim, therefore we will also not be able to provide an exchange, store credit or refund.

Wrong Item Received?
Every now and then we have an off day which results in a mix up of shipping labels or packing the wrong item. Please check your package immediately upon receipt to confirm it is the correct item(s) and contact us within three business days of receipt if there is a problem.  If we accidentally packed the wrong item, we will send you a prepaid shipping label to return the item to us and send you the correct order. If we mix up packing labels with another order, we will send you and the customer that received your package new prepaid shipping labels so you can mail the shipments to each other.

General Notes:
- All North Carolina residents will be charged sales sax.
- All orders are packed and shipped from Lark & key, or our partners at Dilworth Packing.
- Shipping/handling costs are nonrefundable and are not included in store credit.
- Shipping as a gift? We can include a note at your request and remove the invoice.
- Sorry, we do not offer gift wrap.