Shop Policies
Click through below to review general shipping, delivery and return information. If we have not answered your question here, please contact us.
*In some cases shipping and handling may actually be less than you were charged and we will refund any significant overages. You will receive an email notification when the refund is issued. More details about our shipping + handling fees listed below.
Shipping & Delivery Policy
- Local Pick Up: If you are placing an online order choose 'Delivery Method - Pick Up' on the checkout page. Some express checkouts do not have this option. If that is the case you can put 'local pick' up in the order notes on the cart page, or email us after placing your order. If you are charged for shipping we will refund the fee. We will reach our to coordinate pick up.
- Local Delivery: In some cases we may be able to deliver your order and will let you know.
- Our website is set up to accept orders and ship to the 48 contiguous United States.
- If you live in Alaska, Hawaii, or Puerto Rico please inquire for a shipping quote.
- For international orders: We do ship to Canada at this time. Canadian customers please inquire with product(s) of interest and your mailing address. All others, if you are interested in artwork, feel free to contact us we may be able to accommodate you.
- Most of our items are one-of-a-kind, small batch, or limited production. To ensure you receive your order safely we require a signature upon delivery for all orders over $100 (pre-tax).
- If you prefer not to sign, we are happy to work with you. Just enter NS (for 'no signature') in the order notes at checkout.
- Certain higher value orders will always require a signature due to insurance coverage, etc. We will reach out if we need to discuss your order.
- Please note - Regardless of how we set up a shipment, it is out of our control if a carrier decides to actually obtain a signature or not. If we could hand deliver all of our orders we would!
- Unlike many businesses, we have chosen not to set our online site up with 'real time shipping'. There are a number of reasons why we have chosen not to go this route - such as the varied nature and price ranges of our products.
- In some cases shipping and handling may actually be less than you were charged and we will refund any significant overages. You will receive an email notification when the refund is issued.
- Online shop shipping fees are set on a tiered basis, determined by the total amount of your total order.
- Final shipping fees are determined by insurance value, packing materials, package size, shipping weight, destination and carrier used. Refunds are issued if the final shipping cost is less than charged at checkout.
- Although we try to package all items together, certain orders may require two or more packages.
- We use USPS, UPS and FedEx depending on the order and delivery needs. If you prefer one carrier over another please let us know.
- Note: We only us USPS or UPS to ship notecards, notebooks, jewelry and individual small pieces of pottery.
- We pack and ship many orders ourselves, however we often work with Dilworth Packing, a local 3rd Party company to pack and ship (via FedEx) some artwork.
- Orders are packed and shipped, sometimes on the same day they are received and up to one week - depending on timing and our schedule.
- If for any reason we are unable to ship your order within a week we will contact you.
- Carrier delays are out of our control.
- Upon processing and shipping your order, you will receive an email notification with tracking information.
- Check your tracking information regularly for package updates and/or delays, especially if signature is required. If you misplace your tracking information we are happy to resend it.
- Does your tracking information show delivered, but you haven't received it? Sometimes carriers may mark a package as delivered before they have done so, they may have tucked it in a secure (hidden) area by your front door or left it with a neighbor. Check around and if you can't find it let us know and we can try to help. However, reaching out to your local post office or carrier may yield quicker results.
- Damaged: Unfortunately, the best packed shipment can suffer shipping hazards. Please check all packages immediately and contact us within three business days of receipt if there is a problem. Send an email detailing the damage along with photos of the damaged item(s) and packaging so we can file a claim. Hold on to all products and packaging materials until the claim is processed - the shipper may need to review them. We will replace or exchange your item if possible, give store credit or, in the case of one-of-a-kind items, we may provide a refund. If you do not provide sufficient damage information and images, or hold onto the packaging materials we will not be able to process a claim, therefore we will also not be able to provide an exchange, store credit or refund.
- Wrong or Missing Item: Every now and then we have an off day which results in a mix up of shipping labels, packing the wrong item, or forgetting something. Please check your order immediately upon receipt to confirm it is correct and contact us within three business days of receipt if there is a problem. If we forgot an item, we will ship it out to you at no charge. If we accidentally packed the wrong item, we will send you a prepaid shipping label to return the item to us and ship out the correct order. If we mix up packing labels with another order, we will send you and the customer that received your package new prepaid shipping labels so you can mail the shipments to each other.
Return Policy
We do our best to provide full descriptions and quality images, matching color as best we can, although colors may vary per screen. If you have concerns, questions or would like to see additional photos, please contact us before ordering.
All purchases are considered FINAL SALE although exceptions may be made at our discretion, and subject to conditions. If we accept a return, an exchange or store credit will be given. No refunds.
Unfortunately, the best packed shipment can suffer shipping hazards. Please check all packages immediately and contact us within three business days of receipt if there is a problem. Send an email detailing the damage along with photos of the damaged item(s) and packaging so we can file a claim. Hold on to all products and packaging materials until the claim is processed - the shipper may need to review them. We will replace or exchange your item if possible, give store credit or, in the case of one-of-a-kind items, we may provide a refund. If you do not provide sufficient damage information and images, or hold onto the packaging materials we will not be able to process a claim, therefore we will also not be able to provide an exchange, store credit or refund.