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Online Shopping / Reach Out To Schedule Local Pick Up & Shopping Appointments (Charlotte NC) Online Shopping / Reach Out To Schedule Local Pick Up & Shopping Appointments (Charlotte NC)

Shipping Policy

Lark & Key offers artwork, ceramics, jewelry and paper goods from independent artists. All of our items are made with love, packed with care and insured for their full retail value.

International Inquiries
Our website is not set up for international ordering/shipping and, due to tax complexities, there are some countries we do not ship to. Please inquire if you are interested in a product.

Local Pickup 
Choose 'Delivery Method - Pick Up' on the checkout page. We will reach out to coordinate a day and time. In some cases we may be able to deliver your order to you. If you have any questions please contact us.

Order Processing and Shipping
We generally pack and ship several times a week. If for any reason we are unable to ship your order within a week we will contact you.

Shipping Carriers
We primarily ship via USPS and FedEx (with insurance) depending on package and delivery needs. If you prefer one carrier over another, or find UPS works better for you, please let us know. Normally items, such as greeting cards, jewelry and small pieces of pottery will ship USPS and not FedEx due to variances in shipping costs.

We generally pack and ship orders ourselves, however we often work with Dilworth Packing, a 3rd Party company that packs and ships on our behalf.

Shipping Status
Does your package show 'delivered' but you don't have it? Sometimes carriers may mark package as delivered before they have done so, they may have tucked it in a secure (hidden) area by your front door or left it with a neighbor. Check around and if you can't find it, reach out to your local post office or mail person. You may need to file a missing package request.

Shipping Fees
Our website is set up with tiered shipping fees, based on the amount of your total order. In some cases shipping and handling may actually be less than you were charged and we will refund any significant overages. 

No Signature
Orders totaling $100 or less (pre-tax) will not require signature upon delivery. If however you prefer to sign for your package, please let us know within 24 hours of placing your order to inform us to in include 'signature required'.

Signature Required
Orders above $100 are automatically set to require a signature upon delivery. If you prefer NOT to sign, please let us know as soon as possible.

Expedited or Delayed Shipping
If you need your shipment expedited, please let us know and we will try to accommodate your request - an additional shipping fee may be required. If you need us to hold your order and ship at a later time we are happy to do so.

Damaged Item?
Unfortunately, the best packed shipment can suffer shipping hazards. Please check all packages immediately and contact us within five business days of receipt if there is a problem. Send an email detailing the damage along with photos of the damaged item(s) and packaging and we will file a claim. Hold on to all products and packaging materials until the claim is processed - the shipper may need to review them. We will replace or exchange your item if possible, give store credit or, in the case of one-of-a-kind items, we may provide a refund. If you do not provide sufficient damage information and images, or hold onto the packaging materials we will not be able to process a claim, therefore we will also not be able to provide an exchange, store credit or refund.

Wrong Item Received?
Every now and then we have an off day which results in a mix up of shipping labels or packing the wrong item. Please check your package immediately upon receipt to confirm it is the correct item(s) and contact us within three business days of receipt if there is a problem.  If we accidentally packed the wrong item, we will send you a prepaid shipping label to return the item to us and ship out the correct order. If we mix up packing labels with another order, we will send you and the customer that received your package new prepaid shipping labels so you can mail the shipments to each other.

General Notes:
- All North Carolina residents are charged Sales Tax based on NC state and county tax rates.
- Shipping/handling costs are nonrefundable and are not included in store credit.
- Shipping as a gift? We can include a note at your request.
- Sorry, we do not offer gift wrap.