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Click to view our retail hours, open house weekend dates and upcoming exhibitions. Click to view our retail hours, open house weekend dates and upcoming exhibitions.

Shipping Policy

Lark & Key offers artwork, ceramics, jewelry and paper goods from independent artists. All of our items are made with love, packed with care and insured for their full retail value upon shipping.

Local Pickup - Discount Code (to remove shipping charges)
Enter discount code LOCAL and you will not be charged for shipping. We will have your order ready for pickup during regular gallery hours or by appointment. Orders not picked up within 30 days will be automatically refunded, restocked and available for purchase - unless other arrangements have been made.

Order Processing and Shipping - General Inventory
Purchases will be shipped within one week of ordering (*with the exception of Exhibition pieces). We generally pack and ship a couple of days a week. We are however, a two-person business that involves brick and mortar retail hours, other business obligations and the occasional unforeseen sick time, weather delay, etc. If for some reason we are unable to ship within a week we will contact you immediately.

Order Processing and Shipping - Exhibition Pieces
Our exhibitions run for two months, and we prefer to keep as much of the work as we can on view in the gallery - at least for the first month of the show. Any exhibition purchases placed within the first month will be shipped the first week of the second month, and purchases placed the second month will be shipped the first week of the following month - unless other arrangements are made. 

Shipping Carrier
Items with a retail value of $450 or less will usually be shipped USPS Priority. Orders of a higher value may be shipped USPS Priority or FedEx. If you prefer one carrier over another please email within 24 hours of placing your order to let us know.

Most orders will be packed and shipped by Lark & Key. For large items and/or if our time is limited, we often work with our partners at Dilworth Packing in Charlotte, NC to pack and ship on our behalf via USPS or FedEx.

No Signature
Orders totaling $99 or less will not require signature upon delivery. If however you prefer to sign for your package, please leave a note on your order or email upon placing your order to inform us to in include 'signature required'.

Signature Required
Orders totaling $100+ will require a signature upon delivery. Your order will reflect shipping information and 'signature required' upon checkout. A fulfillment email, including delivery service and tracking number, will be sent as soon as we pack and process your order for shipping. Please be sure that you provide a delivery address at which someone will be available to accept and sign for your package.  If you prefer 'no signature required', please leave a note on your order or email upon placing your order and let us know. By forfeiting a signature, you accept liability for stolen packages. 

Shipping Address and Phone Number
Please be sure to fill out your shipping address accurately and entirely. Your phone number is required at checkout in case we need to get in contact about a shipment. We will generally send an email first, but find it beneficial to have your phone number on file in case we need to get in touch with you right away and/or you do not respond to email correspondence. 

Unclaimed / Returned Packages
If a package is returned to Lark & Key due to an unclaimed delivery notice (when a signature is required) OR incorrect shipping address provided by a customer, the customer will be responsible for the cost of re-delivery. Lark & Key is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Expedited or Delayed Shipping
If you need your shipment expedited, please let us know and we will try to accommodate your request - an additional shipping fee may be required. If you need us to hold your order and ship at a later time we are happy to do so.

International Shipping
Although our website is not currently set up to accept international orders, we are happy to provide a shipping quote. Please email with your requested item(s) and shipping address and shipping preference. USPS First Class International is available for packages up to 4 lbs (with some size restrictions) and does not include insurance or tracking. When shipping USPS First Class Lark & Key can not take responsibility for, or trace your parcel, once it has left our care. USPS First Class International tracking may be available for select destinations and a tracking number will be provided to the customer if one is provided to Lark & Key. Packages over 4 lbs and/or requiring insurance and tracking will ship USPS Priority International.  All customs forms will be filled out accurately to reflect the total value of your products. Lark & Key will always indicate when asked that the package is MERCHANDISE.

The U.S. Postal Service® (USPS) handles package delivery up to customs at the destination country, at which point, the host postal service of the destination country handles package delivery to the recipient. Average package delivery time is between 10-20 days, and varies depending on destination. Lark & Key has no control over how long your customs office holds onto your package. Additional VAT, Import or Customs fees may be levied and they are the responsibility of the customer.

Damaged Item?
Unfortunately, the best packed shipment can suffer shipping hazards. Please check all packages immediately and contact us within five business days of receipt if there is a problem. Send an email detailing the damage along with photos of the damaged item(s) and packaging and we will file a claim. Hold on to all products and packaging materials until the claim is processed - the shipper may need to review them. We will replace or exchange your item if possible, give store credit or, in the case of one-of-a-kind items, we may provide a refund. If you do not provide sufficient damage information and images, or hold onto the packaging materials we will not be able to process a claim, therefore we will also not be able to provide an exchange, store credit or refund.

Wrong Item Received?
Every now and then we have an off day which results in a mix up of shipping labels or packing the wrong item. Please check your package immediately upon receipt to confirm it is the correct item(s) and contact us within three business days of receipt if there is a problem.  If we accidentally packed the wrong item, we will send you a prepaid shipping label to return the item to us and send you the correct order. If we mix up packing labels with another order, we will send you and the customer that received your package new prepaid shipping labels so you can mail the shipments to each other.

General Notes:
- All North Carolina residents will be charged sales sax.
- Shipping/handling costs are nonrefundable and are not included in store credit.
- Shipping as a gift? We can include a note at your request and remove the invoice.
- Sorry, we do not offer gift wrap.